Legal

Privacy Policy

This Privacy Policy explains how Twywell collects, uses, discloses, and safeguards information when you access our website and platform. This is a general template provided for informational purposes and should be reviewed and adapted to reflect your actual data practices and applicable law before use.

Last updated: [insert date]

1. Introduction

Twywell ("we", "us", or "our") provides AI-driven data analysis and decision-support tools for remote investors and businesses. We are committed to protecting the privacy of visitors to our website and users of our platform ("Services"). This Privacy Policy describes the categories of information we may collect, how we use it, who we may share it with, and the choices available to you.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should not use our Services.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with our Services:

  • Information you provide directly: name, email address, company details, and any other information you submit through contact forms, lead forms, account registration, or correspondence with us.
  • Usage data: information about how you access and use our website and platform, including pages viewed, time spent, referring pages, and general navigation patterns.
  • Device and technical data: IP address, browser type and version, operating system, device identifiers, and approximate location derived from IP address.
  • Cookies and similar technologies: data collected through cookies, pixels, and similar tracking technologies, as described in Section 6 below.
  • Information from third parties: information we may receive from analytics providers, advertising partners, or other third-party services, where permitted by applicable law.

3. How We Use Information

We may use the information we collect for purposes including:

  • Operating, maintaining, and improving our website and platform;
  • Responding to inquiries, requests, and support communications;
  • Providing, personalizing, and communicating about our Services;
  • Monitoring and analyzing usage trends and preferences;
  • Detecting, investigating, and preventing fraudulent or unauthorized activity;
  • Complying with applicable legal obligations; and
  • Any other purpose disclosed to you at the time the information is collected, with your consent where required.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our Services, and compliance with legal obligations. You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

Sharing & Retention

How Information Is Shared and Retained

01

Service Providers

We may share information with third-party vendors and service providers who perform services on our behalf, such as hosting, analytics, communication tools, and customer support platforms. These providers are permitted to use information only as necessary to provide services to us.

02

Legal & Compliance

We may disclose information where required by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, the safety of users, or the integrity of our Services.

03

Business Transfers

If Twywell is involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to confidentiality obligations.

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer required, we take reasonable steps to delete, anonymize, or securely destroy it.

5. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to recognize your browser, remember preferences, and understand how our Services are used. You can usually set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some features of our Services may not function properly.

7. International Data Transfers

Your information may be processed and stored in countries other than your own, including jurisdictions that may have different data protection laws. Where we transfer personal information across borders, we aim to ensure appropriate safeguards are in place consistent with applicable law.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

Your Rights

Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to:

Access and portability

Request access to the personal information we hold about you and, where applicable, receive a copy in a portable format.

Correction

Request correction of inaccurate or incomplete personal information.

Deletion

Request deletion of your personal information, subject to certain legal exceptions and retention requirements.

Objection and restriction

Object to or request restriction of certain types of processing, including processing based on legitimate interests.

Withdrawing consent

Withdraw consent at any time where processing is based on consent, without affecting prior lawful processing.

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to certain requests, and we will respond within the timeframe required by applicable law.

9. Third-Party Links

Our website and platform may contain links to third-party websites or services that are not operated or controlled by Twywell. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or applicable law. We will post the revised policy on this page with an updated "Last updated" date. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via the details on our Contact page. We will do our best to respond to any inquiry in a timely manner.